Banco Santander announces a restructuring in its branch network, closing a fifth of its offices in the United Kingdomto allow the bank to better meet the needs of its customers and invest in the future. The measures affect a total of 95 of the 444 offices that the entity has in the United Kingdom, endangering around 750 jobs if the proposals thrive, as reported today by the subsidiary of the entity chaired by Ana Botín in a statement. Thus, the banking entity intends to strengthen the services of digital banking, chat and telephone while modifying its offices network.
So, the 95 closed branches will be in charge of new community bankers of Santander, who will provide personalized attention to customers in financial management and provide general support.
The Santander UK renewed network will consist of 349 branches Among which includes 290 full service offices, 36 with reduced schedule, 18 without window and five coffees. «As customer behavior changes, we make sure our branches remain prepared for the future. Our new combination of branches with full service, together with Work Cafés, branches without counter and branches with reduced schedule, seeks the perfect balance between digital banking and face -to -face management and financial guidance, ”explained a Santander UK spokesman.
In this sense, the subsidiary of the largest bank of Spain in the United Kingdom detailed its plans to “update” its branch network from June 2025 to “better meet the changing needs of customers.” The bank declares to have “observed a rapid increase of customers who choose to perform their digital banking operationswith a 63% increase in digital transactions since 2019, while financial transactions made in branches were reduced 61% in the same period «, as well as an opening of more than 80% of current accounts digital, an increase of 56% of users who use mobile banking, a rise of 89% of customers that make transactions through mobile applications mobile session. Therefore, the bank will continue to invest in improving the mobile bank application that it launched in 2024, while investing in digital solutions such as the ‘My Home Manager’ application.
Likewise, the British subsidiary will maintain the investment in its branch network in order to find the «Perfect balance between digital banking and human interaction when necessary «.
Restructuring is framed in a somewhat uncertain context for the bankafter at the beginning of the year the president of Banco Santander, Ana Botín, ensured that the United Kingdom is a key market for the group and “will continue to be” in the future in response to speculation about the non -continuation of the entity in the country; And that the president of Santander UK, William Vereker, announced his intention to leave the position in the subsidiary throughout 2025, once they have found a substitute.
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