The General Directorate of Residency and Foreigners Affairs in Dubai launched a training program for the 700 employees of Amer Centers through its smart platform “Ithraa” for continuous learning, with the aim of raising and developing their skills and capabilities in the field of customer service to ensure the continuity of providing distinguished and highly efficient services that enhance work efficiency and achieve happiness for customers.
Ali Ajif Al Zaabi, Acting Assistant Director-General of the Human and Financial Resources Sector and Legal Adviser to the Dubai Residency, said that the administration has been working on harnessing all human and financial capabilities that contribute to developing and enhancing the efficiency of the human element and providing opportunities for career growth for them by providing them with the skills necessary to improve their performance in accordance with the highest standards of quality and efficiency. To provide services in a manner befitting the United Arab Emirates, elevating the quality of life and achieving the highest levels of happiness for customers.
For his part, Major Salem bin Ali, Director of Amer Customer Happiness Department, said that the happiness of employees and customers comes at the forefront of Iqama priorities by providing quality programs and initiatives for front-row employees, which contributed greatly to creating a happy and positive work environment and an increase in productivity, thus achieving customer happiness and facilitating the lives of individuals Society.
Major Bin Ali added that 700 service employees were assigned to the Amer centers, and they were divided into 15 groups. How to deal with customers, the program will also include some activities and open discussions to identify all the challenges and errors that the service employee falls into and work to find the best solutions to overcome them in order to develop the procedures for providing the service.