On more than one occasion, people who use means of transport airplaneshave faced some problem with the airline with which they travel and although it should not be so, it is very common for situations of delay, cancellation or problems with the flightcausing inconvenience to customers.
On this occasion we will share with you the recommendations made by the Federal Consumer Protection Agency (Profeco), who points out how these air services must compensate for not complying with what is established, so we leave you the things that you must request in case of presenting a problem such as the one already mentioned.
In any of the cases, flight delay or cancellation, the airline is obliged to provide support to passengerseven if it warrants it, the airline will be forced to pay the client’s accommodation, in case it is necessary.
And it is very common that, in airports with a high level of air trafficas is he Mexico City International Airport (AICM) flights are delayed, something that can have serious effects on users.
Given this, the Civil Aviation Law and the Federal Consumer Protection Law, establish compensation policies in which the airlines must offer customers in the event of any situation such as those indicated, and if they are not respected, the customer may denounce the airlines before Profeco.
What should I do if my flight is delayed?
First of all, it is very important that the The airline informs you at least 24 hours before the departure of the flight.or, quickly and expeditiously, in the event of itinerary changes or any other circumstance that could affect the contracted service.
Likewise, the prophet indicates in case the airline delay your flightyou are entitled to request compensation, whether food, drinks or discounts. Also, you should not forget that this will be proportional to the time you have lost, regardless of whether it is the responsibility of the airline or not.
- Delay for more than an hourbut less than four and it is the responsibility of the airlines, they must compensate you with discounts to the same destination and/or food and drinks.
- If he delay is greater than two hoursbut still less than four, the discount must be greater than 7.5% of the ticket price.
- In another case, if the delay was for more than four hoursor it was finally cancelled, the airline must offer you another type of compensation that ranges from ticket price refundin addition to compensation, which cannot be less than 25% of the price of the ticket or the section not made.
In addition, the airline must offer you substitute transportation on the first available flight, as well as food, and if necessary, lodging and ground transportation to the airport.
Also, you must offer air transport for a future date to the same destinationand compensate you with an amount not less than 25% of the ticket price or the part that was not performed.
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These compensations or indemnities must be paid in a maximum of 10 calendar days after the claimwhile food, drinks and lodging will have to be covered at the time of the delay.
Similarly, the federal authorities recall that in the delays, delays or cancellationspassengers must have access to telephone calls and emails so that you can communicate if you require it.
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