Procon-SP notified Itapemirim Transportes Aéreos (ITA) this Monday, 20, asking for explanations about the suspension of its services. The company may be fined up to R$ 11 million, as provided for in the Consumer Defense Code. It may also be required to repair the material and moral damage, through a public civil action that must be filed against the company or against the partners, adds Procon-SP.
“In the coming weeks, the Procon-SP and the State Attorney General will monitor the situation to minimize the impacts on consumers and work so that they are reimbursed. We will demand immediate reimbursement for all passengers who are unable to be relocated on other flights and not within the 12-month period as required by law”, says the agency’s executive director, Fernando Capez.
On Friday, the 17th, Grupo Itapemirim announced that it “temporarily” suspended ITA’s operations for an “internal restructuring”. According to the company, the decision was taken due to the need for operational adjustments.
Passengers of the company were surprised by the announcement of the cancellation of flights and protested at Guarulhos International Airport, in Greater São Paulo.
The company had 514 flights scheduled between the night of Friday and December 31, according to the Operations Registration System (Siros) of the National Civil Aviation Agency (Anac). Each flight on the company’s aircraft has a capacity for 162 passengers.
In the notification, the ITA was asked what reasons led it to adopt the temporary suspension; which services are affected and for how long they will be suspended; in addition to how many passengers were harmed. The airline must also detail the number of tickets sold and not yet used, the destinations and routes involved.
According to Procon-SP, Itapemirim will also have to explain if it carried out individualized communication to the affected passengers, how this communication took place; which channels were offered for customer service and what action plan was adopted to maintain the assistance guaranteed by law. The company has 24 hours from this Monday to provide clarifications.
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