Due to the heating and anticipation of promotions on Black Friday, the Procon-SP website had already received 261 complaints this Friday afternoon (26).
The main ones were: delay or non-delivery of the product, with 26% of complaints and orders canceled after confirmation of purchase, with 17%
+Late delivery and misleading advertising are Black Friday’s main complaints
If this is your case and you don’t know how to act, follow below how to file complaints in Procons throughout the country and in Complain here:
Acre: Acre people can opt for face-to-face or in-person service. Procon-AC website. In Rio Branco, telephones are available at (68) 3223-7000 or 151. The contact email is [email protected];
Alagoas: Procon’s face-to-face service in the state is only carried out by appointment. The site offers a list of service stations addresses to make complaints in person. In Maceió, consumers can contact Procon-AL by phone 199 or 0800 082 4567, by WhatsApp 82 98882-8326 or by e-mail customer [email protected];
Amapá: consumers can enter the section “Contact Us” on the website to send complaints, clear your doubts or make complaints. Face-to-face service is provided at Av. Henrique Galúcio, 1155B – Central, Macapá;
Amazonas: Procon-AM face-to-face service points are suspended. But Amazonians can make complaints by calling 0800 092 1512 and 3215-4009 or through the website;
Bahia: Complaints are made through a form on the website., by e-mail [email protected] or by the Procon BA Mobile application. The Procon-BA is located at Rua Carlos Gomes, nº 746 – Dois de Julho, Salvador;
Ceará: with the website temporarily unavailable, the state’s consumer protection service, DECON, is serving through this site. In it, you can schedule a face-to-face visit or register complaints online;
Federal District: On the Procon-DF website, consumers can schedule an appointment at one of the physical offices of the agency;
Espírito Santo: face-to-face service is provided at Av. Jerônimo Monteiro, nº 935 – Centro, Vitória. It is also possible to register complaints or ask questions on the website or by WhatsApp (27) 3323-6237;
Goiás: the people of Goiás too can open complaints on the Procon-GO website or schedule face-to-face service in Goiânia.
Maranhão: consumers can file complaints or schedule a face-to-face visit to Procon-MA through the website;
Mato Grosso: Mato Grosso people can make their complaints through the “Procon Letter”, by e-mail or by letter. Guidelines on how to complete and submit it are on the website. In-person appointments can be done here;
Mato Grosso do Sul: consumers can open complaints through a form. You can also call 151 or (67) 3316 – 9842. Face-to-face service is provided at the addresses listed here;
Minas Gerais: list of Procon physical posts in Minas Gerais can be found here. It is also possible to register site complaints;
Pará: the addresses of the face-to-face posts are here. It is still possible to contact the agency by telephone (91) 3073-2801 or by e-mail [email protected];
Paraíba: the agency receives complaints through WhatsApp (83) 98618-8330 or online form. Consumers can also contact the agency by e-mail [email protected], by telephones 151 or (83) 3218-6959 and in person, at Av. Almirante Barroso, nº 693 – Centro, João Pessoa;
Paraná: access the online form for complaints. People from Paraná can also go to Rua Emiliano Perneta, 47 – Centro, Curitiba or call 0800 041 1512 or 3223-1512;
Pernambuco: consumers in the capital can make complaints online through from this link or schedule a face-to-face visit to the organ here;
Piauí: it is necessary to go through screening for the Procon service. It can be done by e-mailing [email protected] or by calling (86) 98195-5177. Later it is possible to schedule a face-to-face service from this form. Collective demands are made by calling (86) 98177-7510 or by e-mail [email protected]. Those who have already registered their complaints can follow them here;
Rio de Janeiro: complaints are made on the website.. Face-to-face service also needs prior scheduling and can be done by email [email protected], by WhatsApp (21) 99374-1505 or by telephones (21) 98596-4638 or (21) 98596-5723 ;
Rio Grande do Norte: offers services at Rua Ulisses Caldas, 181 – Cidade Alta, Natal, by telephones (84) 3232-9050 and (84) 3232-9051 or by e-mail [email protected] ;
Rio Grande do Sul: the list of cities in Rio Grande do Sul with Procon headquarters can be found on this link. The electronic service is done here;
Rondônia: complaints to the agency are made through of a form. The addresses, telephones and e-mails of each unit of the agency can be found here;
Roraima: at Procon Assembly, it is possible to make complaints here. The unit is located at Av. Ville Roy, 1908 – Caçari, Boa Vista;
Santa Catarina: Procon Santa Catarina receives complaints this way. It is also possible to find the addresses of the agency’s service stations in the state and the contact telephone number on the same link;
São Paulo: online complaints and the list of Procon stations are here. It is also possible to call 151;
Sergipe: consumers can open tickets on this link . Procon also serves by e-mail at [email protected] or at Shopping Riomar, in Aracaju, and at Shopping Peixoto, in Itabaiana;
Tocantins: complaints can be made online through the website. The face-to-face service can be scheduled here.
How to make a complaint in Claim Here
If you prefer not to activate Procon, you will still have the option to file a complaint on the website Complain here.
Consumers often complain on the platform and companies have a quick response channel and even a solution. Visit the website before making a purchase, as it is possible to check the reputation of companies there.
The entire process for reporting a problem on the site is free, but you need to register before you can file a complaint.
- Access the website and click on “Register”;
- with the registration ready, log into your account using login and password;
- search for the name of the company you want to complain about and click on “Complain”;
Now just tell what happened and click on “Publish”;
Both the company and other consumers will be able to see your complaint. Therefore, never include your personal data (such as full name, CPF, telephone number, bank details, etc.) in your complaints.
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