“Each time, new standards are imposed on us”, regrets Esperanza, in her Zig et Puce boutique, filled with colorful toys but emptied of its customers, in the 15th arrondissement of Paris. The manager apprehends the imminent reopening of all stores with a new protocol. According to information from franceinfo, traders will have to halve the number of customers, going to one person for eight square meters, against four before the reconfinement. A puzzle in anticipation for many traders.
Usually, during the month of December, it’s a happy mess in the store: “I can have about 20 people in the store, with children, running around”, continues Esperanza. With her husband, they have held Zig and Puce for years. This time, with one customer for eight square meters, the entries will be tricky. : “We’ll see. We’re still in the system for a while, I think we’ll find solutions, and the people are still super nice. They come, they wait …”
“I fully understand that we have to face an extremely serious health crisis, but we have to adapt, the customers too, and when we start to find a rhythm, we have to change again.”Esperanza, manager of a toy store
Making customers wait outside in the middle of winter is what embarrasses Isabelle. She runs Lovely baby, a baby store. With 48 square meters, it will only accommodate four people at the same time: “I don’t know if people will have the patience to wait outside every store if it gets cold. A mom isn’t going to stagnate outside with a tiny baby for a long time, so that worries me. . “
Small businesses also fear competition from the Internet. So to keep customers, it will be necessary to be faster and more organized, believes Cyril, who runs the Kassy clothing store: “In ready-to-wear, it will be in our interest to be efficient, in the time / sales ratio, to make a correct rotation.”
Supermarkets, still open, will not escape the new protocol. There too, it is the return of the queues … “It’s embarrassing for everyone to be outside waiting in front, describes Philippe, the manager of a Carrefour city. During the first confinement it was really special, now we feel that people don’t really want to do that anymore. But we will have to get back to it! ” Where possible, traders will also be encouraged to welcome their customers by appointment.