Do you secretly dream of a job in the motorcycle sector? Then this vacancy at Kawasaki Motors Benelux might be something for you. The brand is looking for a TECHNICAL DEALER & CUSTOMER SUPPORT OFFICER.
JOB OFFER
Are you a motorcycle enthusiast looking for the unique opportunity to act as a link between importer, manufacturer, market and dealer organization? Do you have a background in service or sales and an affinity with engine technology? Then you might be the new Technical Dealer & Customer Support Representative for Kawasaki Benelux!
In this broad role at the intersection of service, technology and commerce, you will be responsible for technical and service support to Kawasaki dealers within the Benelux.
This not only gives you great satisfaction, but also:
• A challenging position and career within an international and professional A-brand multinational;
• Plenty of room for personal development and growth;
• An independent and responsible position within an ambitious team;
• The opportunity to work with the latest techniques and developments in the motorcycle industry;
• Good working conditions (salary, 13th month, travel allowance, bonus).
Your challenge
• Ensure efficient coordination, assessment and processing of technical issues, moving yourself between the Kawasaki dealer organization and the internal organization;
• Acting as a product genius as the first back office point of contact for all technical questions and providing technical advice and support to (staff of) dealer organizations;
• Appropriate assessment and processing of submitted warranty and goodwill claims;
• Providing annual dealer training for new model introductions and translating and distributing technical product information;
• Collecting, analyzing and reporting technical market information and continuously informing and updating various data to the dealer network;
• Continuously thinking along and building on the improvement of processes (eg warranty processes, digital maintenance history, etc);
• Keeping a correct administration and updates;
• As an ambassador of Kawasaki, you ensure clear and customer-oriented communication to all parties at all times.
Your approach
Service-oriented, proactive, decisive, independent and structured.
Your success factors:
• A completed MBO education in combination with experience in a technical (aftersales) role within the automotive sector and affinity with motorcycles;
• Naturally very customer- and service-oriented character and strong coordinating and administrative skills;
• Technical know-how combined with a ‘roll up your sleeves’ mentality;
• Collaborative personality, who dares to take responsibility;
• With your technical commercial approach you can translate customer wishes into solutions;
• Living within reachable distance of Hoofddorp and a good knowledge of the Dutch and English language;
• A sound knowledge of Microsoft Office, experience in working with AS400 is a plus.
Kawasaki Motors Benelux
Kawasaki Motors Benelux in Hoofddorp is the Netherlands, Belgium and Luxembourg headquarters of the Consumer Product Division of Kawasaki Motorcycle Company, one of the most versatile and successful Japanese industrial companies. Currently, the parent company has about 100 subsidiaries around the world, all involved in industrial and high-tech manufacturing. Robots, ships, airplanes, trains and motorcycles are just a few of the products that Kawasaki Heavy Industries develops and produces. Since the first motorcycle in 1950, Kawasaki has continuously pursued new technologies and created high-performance products for motorcyclists seeking the ultimate riding experience. The company culture is therefore characterized by a passion for motorcycles and the shared ambition for success.
Are you interested in this role? Then apply quickly via Van der Wijngaart & Partners†
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