Transavia ground staff at Schiphol are “very concerned” about the airline’s “operation and reputation” due to recent problems with passengers’ baggage. Which writes trade union FNV on behalf of employees of the airline in an open letter to the personnel director of Transavia.
Since 1 April, Viggo has been arranging the check-in and handling of baggage of Transavia passengers at Schiphol. This company is struggling with staff shortages and would therefore not be able to handle the baggage handling at the national airport in particular. According to airline employees, Viggo has “no experience at all at Schiphol” and the company is unable to complete the work within the agreed time, leading to delays and dissatisfaction among passengers. Suitcases would also be lost or sent to wrong destinations.
“It seems to be a case of cheap is expensive,” the letter said. Transavia would have lost an unnecessary amount of money on meal allowances, hotel stays and costs for sending luggage that could not be loaded on time. „The money that is needed for the recovery of the company is now flying there […] with loads of money due to rebookings, delays and cancellations”, see the employees.
The letter also announces that the Transavia ground staff will be ‘strongly’ committed to wage increases in the upcoming collective labor agreement negotiations and calls on the airline to solve the ‘current problems in the operation’.
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