The tour operator Kiwi.com It has not been slow to react to the threat that Ryanair made last week that it would not accept passengers who had obtained their ticket through this website. The agency on-line has assured that the Irish airline has not been able to comply with its threat and has not denied boarding to any passenger because the trips contracted through its page are completely legal, sources from the firm informed this newspaper.
Yes indeed, Kiwi.com has recommended to all customers who take a ticket through its website to print the original Ryanair boarding pass from its website instead of downloading it on their mobile. The firm, founded in the Czech Republic and specialized in flight search, thus responds to the accusation of the Irish airline that Kiwi.com issued its own boarding passes which it described as “false”.
“We can confirm that, since Ryanair made its announcement [18 de agosto pasado], Kiwi.com has closely monitored reservations and no passengers have been denied boarding. The company has contacted customers who had scheduled flights within 24 to 48 hours after the news to assure them that their tickets were valid and that they had the original Ryanair boarding pass available in the ‘Manage my reservation’ section. ‘ from Kiwi.com, ready to download and print, “a company spokeswoman told EL PAÍS.
It insisted that passengers can print the original Ryanair boarding pass provided by Kiwi.com. “Due to the current threats from Ryanair related to the mobile boarding pass of Kiwi.com, it is currently recommended to print and not use the mobile boarding pass ”, they added.
Kiwi.com denies that there is any “false boarding pass” as Ryanair claims, and points out that it meets all the requirements to ensure a safe trip for its customers as it has done for years. In this sense, it clarifies that it provides customers with the Ryanair boarding pass but with a template with the brand Kiwi.com. “All the information is the same, only the colors are different. Threatening not to let customers board is petty and unethical by Ryanair to try to condition customer choice, “they say.
For the Czech company, “the real reason for this action is that Kiwi.com they often sell Ryanair tickets cheaper than Ryanair and this is not to their liking – they pointed out – Ryanair’s behavior is nothing short of cruel in putting profit before consumer choice. We will do everything in our power to help our customers who are affected by this despicable behavior by Ryanair, which punishes travelers just because they don’t like the competition, “he said. The Czech company had a turnover of 1,300 million euros in 2019 and reserves 40,000 flight seats per day, being one of the first websites specialized in air travel.
War on the agencies
Ryanair has intensified its war against travel agencies on-line, such as Opodo, Love Holidays and Edreams, which it accuses of charging abusive commissions for an unnecessary intermediation service, and with which it maintains a judicial war that has reached European authorities.
The airline has always urged its customers to only book directly on its website or mobile application and avoid buying through third-party agents who, according to the airline, are not authorized to sell company flights or issue credit cards. shipment.