Chaos for the mass blackout in Spain and other European countries also touches insurers. Before the cut of supplies happened yesterday on noon, millions of people ran out of their homes and businesses, so companies prepare before a number of claims never seen.
Market sources declare to this medium that they act proactively, since there are many clients who cannot even make calls to their insurer. According to a statement issued yesterday, direct line, business continuity and customer service were prioritized, using generators to maintain electricity in the company’s buildings and adopting all necessary measures to continue the activity.
Mapfre, the largest insurer in the country, also said that she kept the service to her customers operational despite the blackout. According to company sources, urgent services prioritized. In the work centers they had light for a contingency plan, and customer service centers prioritized services such as vehicular assistance, urgent household repairs and authorizations of medical acts.
For their part, from Axa they explained to this medium that they were responsible for reinforcing the services for when normality returns. In addition, they specify that, “having several work centers distributed throughout Spain, there are some as in Barcelona or in Bilbao that recovered the activity before, cases began to derive.
In any case, no company ventures to give figures of how much this can assume for companies. Market sources declare that this fact could be the largest in terms of claims, but not necessarily in terms of cost. The claims that may be more repeated go through damage to appliances or the content saved in refrigerators, but these precisely have a limited cost for companies, since policies usually have a coverage limit. Every user who suffered a supply cut for more than six hours can claim these damages.
However, damages such as the unemployed profit for those companies that have seen their activity interrupted can increase the cost of claims, however, incalculable for the moment for companies.
And the large -scale response?
What is about to see is the large scale responsibility of the blackout. The reasons for the cutting of supplies are still unknown, so a culprit cannot be determined. They are the light distributors or, in any case, Red Eléctrica, who are claimed in these types of situations, and in any case the operator can offer a discount on the next invoice. But Royal Decree 1955/2000 says that “those caused by force majeure or third -party shares will not be considered.”
Virtually discarded the option of cyber attack by an external entity, the insurance compensation consortium, a priori, will also be exempt from covering the events of yesterday and today’s incidents, since it is not contemplated within its coverage. In any case, this way could have given the case of terrorism, where the public entity does offer coverage.
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