With trade heated up on account of Black Friday and the end of the year parties, a question hangs in the consumer’s mind: when will I be able to exchange this product? Only if it’s defective? And if I don’t like it or don’t fit, can I change it? When can I get my money back?
–>
Faced with so many questions, the Consumer Protection Code provides the answers. In case of purchase online or over the phone, the lawyer specializing in Consumer Law Marcela Cavallo says that the customer can, yes, regret the purchase and ask for the exchange in any situation.
+Black Friday: 5 Survey Sites That Save Consumers From “Black Fraud”
“When purchasing online or over the phone, you are guaranteed the right to repent and can exchange the product within 7 days for any reason. And it doesn’t matter if you got a promotion with a much lower price, the store can’t deny it”, he explains. If the purchased part is missing, the retailer can return their money or exchange for a similar product.
The purchase made in the physical store, however, is a little different. Marcela explains that many end up exchanging products without any type of defect, but that they are not required to carry out the replacement.
“Some end up making this exchange to gain customer loyalty and avoid wear and tear, but in a purchase made in a physical store, she is not obliged to make the exchange for mere consumer dissatisfaction,” he concluded.
See too
+ How podcasts can help Brazilians’ financial education
+ Mystery: woman discovers that she is not the biological mother of her own children
+ Lemon-squeezing trick becomes a craze on social media
+ Chef playmate creates aphrodisiac recipe for Orgasm Day
+ Mercedes-Benz Sprinter wins motorhome version
+ Anorexia, an eating disorder that can lead to death
+ US agency warns: never wash raw chicken meat
+ Yasmin Brunet breaks the silence
+ Shark is captured in MA with the remains of youngsters missing in the stomach
+ See how much it costs to eat at the MasterChef judges’ restaurants
+ Auction of cars and motorcycles from Kombi to Nissan Frontier 0km
#physical #virtual #store #trading #rights #Black #Friday