Iliad, new 100 Giga offer: many of the operator’s customers would be interested in the tariff but cannot activate it without triangulating. The Codacons prepares the notice
Iliad is among the mobile phone operators most appreciated by Italian users. The reason for its success is to be found in the low-priced offers, without duration constraints and hidden costs. The monthly cost is fixed forever and there are no limitations on browsing speed either. Like other providers, Iliad also launches new offers with the approach of summer. Among these stands out Flash 120, which offers unlimited minutes and SMS and 120 GB to surf even in 5G for less than 10 euros a month. The offer expires on July 30, and for some this is more of a problem than others.
Iliad, new 100 Giga offer: the operator’s customers unleashed
Many of Iliad’s customers complain that they cannot switch to the higher 120 GB offer without carrying out the so-called triangulation. In fact, the French low cost operator does not allow you to change telephone plans. To do this, all that remains is to request the portability of the number to another manager and then return to Iliad. The procedure itself is simple and free but takes a long time. In fact, it can take up to 3 working days to transfer the number.
The fact that Iliad customers cannot change offers has prompted Codacons to take a stand. the association in defense of consumption underlines how the company has promised since 2018 to implement this possibility but to date nothing has changed. Triangulation, says Codacons, is a system that “becomes harmful both from an economic point of view for consumers and from an environmental point of view for the whole community. Consumers now feel cheated by a change of offer promised since 2018. We will present a warning to Iliad asking to implement the function as soon as possible “.