Iberia has joined the mobile application ‘Tell it’ with the aim of facilitating trips to people who present difficulty communicating. Thus, as the airline has presented this Friday in the context of Fitur, this has just put the app a personalized version of said appwhose main functionality is the transcriptor in which the message is written to convert it from text to voice, and vice versa. In addition, this message can be translated to Eight languages.
The app, created by the ‘startup’ Argentina Asteroid Technologies, It also allows communication through simple pictograms or words cluespecifically designed for travel experience with Iberia. When selecting them, the speaker reproduces a complete sentence.
In the case of selecting several, the app creates more complex phrases with higher content. Also, this tool proposes a guide with each of the steps to follow during the tripand can be used both on Android and iOS devices, being able to download for free in Play Store and Apple Store, there is the possibility of using it without internet connection.
In the customization process of said application, Iberia and talk about it They have interacted with various users To be able to design a more accessible version and experience for customers who travel, since in the world there are more than 500 million people with some kind of obstacle to interact and to access activities and services that most have at your fingertips .
Likewise, on its website, the airline has just published A new section on accessibilitywith more detailed information to improve the travel experience of people with disabilities. Besides, It offers specialized attention in its ‘call center’ to attend the consultations of their clients with disabilities.
In this section there is specific information of the entire travel process, from planning to the arrival at destination: the application for assistance at the airport, information on wheelchairs batteries, how to travel with guide dog and technological options to help our customers throughout the trip.
“These and other improvements are the Fruit of work months In which interviews have been conducted with different accessibility requirements, “they have indicated from the company, which has reported that various consultations have also been made to expert organizations such as ENVARA, the Spanish Paralympic Committee, Once Foundation, Ilunion Accessibility, the State Confederation of Deaf People and the Spanish Confederation of Autism, among others, to know their needs.
Along these lines, the firm has stated that this first phase “Mark a path that will continue during this year To continue implementing improvements in the experience of all its customers. ” .
As part of the presentation of the ‘Talk it Iberia’ tool, The Spanish athlete with cerebral palsy, Álex Roca, has commented on his experience When making trips alone, while reviewing for its vital trajectory. Thus, Roca has highlighted the importance that both sport and teamwork have had for their personal evolution and improving day by day.
In this way, he has announced his history of overcoming, transmitting the message that he should not “forget where he comes from”, while emphasizing the relevance of “having self -esteem.” “This is also a job in favor of all who will come “, The athlete has settled, in reference to the inclusion work carried out by Iberia.
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