The Government Agency of Public Revenue (AGIP) makes available to the taxpayers of the City of Buenos Aires a series of communication channels to carry out procedures and inquiries from the public service media what’s wrong with it.
These digital channels have been revitalized with the arrival of the coronavirus pandemic, since the state management has seen its capacity for face-to-face care reduced in the midst of health protocols to reduce infections.
Thus, the options are present both on computers and mobile devices to find an interlocutor from the government of the Buenos aires city, from a simple telephone line to social networks as communication alternatives to the resolution of procedures and claims.
AGIP customer service channels
Tabulated as the local equivalent of Federal Administration of Public Revenues (AFIP), the State of the City has in the AGIP its collecting agent, since the collection of all fees and taxes for services, products, goods and securities registered in the Federal Capital is centralized in its organization chart.
The detail of the communication channels of the AGIP.
In the midst of the pandemic, the AGIP kept the attention to the public suspended at the Central Headquarters and in its different delegations, with the exception of the offices at the headquarters Communal 12, Barrio 31, Communal 11, Communal 6 and Sub Headquarters 3. In the places where presence is maintained, access can only be made with prior appointment .
The AGIP site itself has instructions that allow finding the needs of each taxpayer. Thus, you can make online inquiries about balances and debt, in addition to the printing of tickets, about the ABL Real Estate, Automotive Patents, Simplified Regime (Gross Income), Public Roads and, Advertising.
In its self-management channel, which boasts of operating “24×7”It is also possible to access solutions on Facility Plans, Appraisal Facility Plans, Large Taxpayers and Contribution of improvements.
To carry out online procedures on the range of taxes and services that are within the AGIP you have to have the City Code. It is a tool that the Buenos Aires government makes available to local taxpayers to gain access to different online services, among which is the option of paying the tax on Gross Income connecting with the AGIP system.
The automatic chat channel that the AGIP site has.
To access the City Code It is essential that the neighbor has created a user in the AFIP, since the way to obtain it is through the collection entity at the national level, since in this way the interconnection is established for the crossing of data that facilitates the completion of procedures and prevents possible irregularities.
The AGIP also informs that it is possible on its site to carry out procedures through the Ticket System. They are those that are managed by completing a web form and whose exchange is made by email.
In addition, you can carry out procedures for judicial reports issued by a court, prosecutor’s office or public body.
On the site itself there is an online chat channel with a system of robots that give guides and guidelines to the taxpayer to try to find the resolution of their query in this way or the referral to the telephone number where they can dialogue with a City operator.
The official Twitter account of the AGIP.
It is precisely line 147 the free telephone mode available. It works from 8 to 19; for those calling from the interior of the country, they should dial 0800-999-2727.
Finally, from social networks You can contact the City’s collecting body through @agip_ba.