Cancel a telecommunications contract, such as internet or telephoneit may seem like a complex process, especially when it involves forced deadlines and possible penalties. However, the Federal Consumer Protection Agency (Profeco) provides clear guidelines that protect the consumer and facilitate the termination of these contracts without incurring unjustified costs, even before the agreed term.
Consumer rights and mandatory deadlines:
Although many telecommunications service contracts include forced deadline clausesthe law supports the consumer to cancel early without penalties, especially if the cancellation is due to non-compliance on the part of the supplier.
Profeco emphasizes that any consumer can terminate your contract under certain conditions, without having to pay excessive penalties.
Cancellation process
For the contracts with mandatory termthe process starts notifying the provider of the decision to cancelusing the same means by which the service was contracted or any other available means.
The consumer must be up to date with payments; If there are debts, these must be settled along with possible conventional penalties, which cannot exceed 20% of the remaining total of the contract.
If the equipment was purchased in installments, the consumer has the option of pay the outstanding balance or return the equipmentas stipulated in the contract.
For prepaid services, the procedure is simpler: the consumer simply has to inform the supplier about the cancellation.
If there is equipment that must be returned According to the contract, the consumer must do so. In both cases, the supplier must issue a cancellation document and You cannot make additional charges after this process.
Cases of no penalty for early cancellation:
Profeco specifically identifies the cases in which the consumer is protected against penalties:
- Supplier breaches.
- Delays in service installation.
- Unilateral modifications to the contract without the consumer’s consent.
- Conclusion of the mandatory period agreed in the contract.
It is very important for consumers to be informed about these rights, as it allows for greater flexibility and protection against abusive practices from some suppliers.
Profeco also advises Carefully review and compare adhesion contracts before signing them, making sure you understand all clauses, especially those regarding penalties and cancellation terms.
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