10/10/2024 – 16:03
The Brazilian Federation of Banks (Febraban) issued a warning this Thursday, 10th, about a new scam that has been applied by criminals, that of the “false agency investigation”.
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Scammers call customers saying their bank branch and/or manager are under investigation. And they even send a false police report to give credibility to the scam. So, they say that for the client’s protection, he must transfer his resources to beneficiaries indicated by them for the duration of the criminal investigation.
Febraban warns that banks do not carry out this type of contact nor do they ask for transfer of amounts to other accounts.
What to do if you receive such a call
If you receive this type of contact, Febraran advises you to close it immediately. If you have questions about your branch, “clarify any information that is out of the ordinary on the bank’s official channels”, warns José Gomes, director of Febraban’s Fraud Prevention Committee.
He also points out that banks can contact customers to confirm suspicious transactions, but they never request personal data, passwords, system updates, security keys, payments or transaction reversals in these contacts.
Also according to Febraban, criminals are using the entity’s name in this scam and clarifies that the Federation is a non-profit civil association, which brings together financial institutions in the country. In carrying out its activities, the entity does not have a direct relationship with customers and users of the banking system.
If you are a victim of a crime, the customer must immediately notify their bank so that additional security measures can be adopted, such as blocking the app and access password, and file a police report.
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