Helsinki-Vantaa|It is estimated that even thousands of pieces of luggage were missed from flights on Thursday due to a system error.
Greek Arrived in Crete on Thursday Elina Madetoja and his family went shopping for clothes to start the holiday, because the suitcases missed the flight due to the traffic jams at Helsinki-Vantaa airport.
“It’s not cold here, so there is no problem with clothes in that sense. But you already miss your own clothes.”
It was Thursday morning at Helsinki-Vantaa airport very congested due to a fault in the baggage system. It is estimated that even thousands of pieces of luggage were missed from flights due to the fault.
Madetoja’s family arrived at the airport early on Thursday, well before the tour organizer Tui’s flight was scheduled to depart.
“When we arrived at the station, the queues stretched all the way to the front door.”
Madetojan the family waited in line for a couple of hours and then got to leave their three bags in the big pile of luggage.
Madeto and his family were able to board the flight. The family was informed of the fate of the bags after landing.
The captain announced during the flight that the luggage should arrive at the passengers’ hotels today, Friday, Madetoja says.
“We’re looking forward to seeing how it goes.”
Madetoja’s family had packed a few changes of clothes in their carry-on luggage, but bathing suits and hygiene items, for example, had been packed in bags left over from the trip.
Madetoja quickly found out that the insurance company might be able to compensate some of the goods purchased due to the delay.
In the same many Finns who arrived in Crete were in this situation. When the shopkeepers heard that Madetoja was from Finland, they immediately knew that the luggage was missing from the flight.
Tui’s press office tells HS that a few dozen bags were delayed from the morning flight. The bags were transported to Crete late on Thursday evening, and Tui’s local partner is scheduled to deliver them to the travelers’ accommodation on Friday.
It is not known that Tui’s customers were late for their morning flight. The flight left Helsinki about 40 minutes late.
About 2,200 bags were delayed on Finnair flights on Thursday. “The majority” of them were already with their owners or on their way to them on Friday afternoon, says Finnair’s director of incident management Jonna Vermilä-Alajäski.
According to Vermilä-Alajäski, customers usually receive their bags in a day or two, in this situation within 2–3 days.
According to Vermilä-Alajäski, customers who have reported their bags and whose contact information is known to Finnair have been told where their bags are and when they will arrive.
“Everyone has been informed on which flight the bag will arrive, if a delay notification has been made,” says Vermilä-Alajäski.
With the passenger under certain conditions, is entitled to compensation paid by the airline if the luggage is delayed.
However, if the airline has taken “all possible measures to avoid the delay or if it is considered impossible to take these measures”, no compensation liability arises. This is how it is told, for example On the website of the Consumers’ Association.
According to Vermilä-Alajäski, Finnair pays compensation “on a case-by-case basis”.
“It is difficult to accurately estimate the amount of compensation, because it is affected by the type of luggage and the length of the delay,” he says.
Insurance companies’ compensation terms for delayed airline luggage vary, but often travel insurance or home insurance may cover something if the luggage is delayed, and if the airline does not compensate for the damage.
On the insurance companies’ websites, you can find information on how much, for example, necessities, the insurance can cover. It is a good idea for the passenger to collect receipts for these purchases.
of Spain I flew to Barcelona on Thursday Joonatan Haataja answered HS from clothing stores on Friday. He was completely unaware of where his and his girlfriend’s suitcase was at the moment.
The couple missed Thursday’s flight with the airline Norwegian due to the bag chaos and had to buy a new flight with the airline Lufthansa. When buying a new flight, the checked bag could no longer be retrieved and brought to the new check-in.
When the couple arrived in Barcelona, they went to ask Lufthansa employees for advice. They could not help in the matter, but directed the couple to Norwegian’s point. According to Norwegian, the only option was to fill out a PIR (Property Irregularity Report) form about the lost bag.
If the bag could be found using the form, it would obviously be delivered to the airport, says Haataja.
When Haataja tried to investigate the matter further, Norwegian’s telephone service advised to contact the airport staff.
“No one has been in contact with us.”
The couple will go back to Finland on Sunday and are now waiting for any information about their bag.
“No wonder where our suitcase is.”
Part Passengers who left Helsinki-Vantaa on Thursday were late for their flights due to the luggage chaos. A suitor had to pay for the new flights myselfbecause according to the Norwegian airline, the delay was not due to its operations.
Norwegian’s communications director Mira Linnamaa told HS on Thursday that if the passenger has not made it to his flight, he should contact the insurance company. Norwegian does not compensate for new tickets if the delay is not caused by the airline.
According to Finnair’s Vermilä-Alajäski, more than 20 Finnair flights were delayed on Thursday so that customers could catch their flights. However, not everyone made it to their flight.
“Some customers stayed in the departure hall”, he regrets.
These customers have mainly been transferred to the following Finnair flights. Vermilä Ala-Jääski was not aware of any cases where the next flight could not be found.
Finnair does not directly comment on whether the customer should pay for the new flight himself.
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