LG Electronics, always careful to meet the needs and expectations of a constantly evolving market such as that of Hospitality, presents Hech Romeoa solution developed and distributed by Interface Globewhich can be integrated into LG TVs thanks to Pros: Centric Direct.
Pros: Centric Direct which integrates Hech Romeo turns into a real digital concierge, based on the web app allows you to manage and promote all the services of the structure receptive in real time through a unique and easy to use software, with the purpose of make the guests’ stay experience more pleasant and comfortable.
Today for the hospitality industry, guaranteeing a comfortable and pleasant stay for its guests no longer means just ensuring a welcoming and clean environment, but it means being able to offer a smart stay that meets the modern needs of travelers: be able to access all the main streaming platforms, have personalized services in real time, ultra-fast wi-fi networks and increasingly digitized reservations, all this without giving up your privacy.
In this, hotels equipped with TV can make a real difference, transforming themselves into powerful marketing tools and digital concierge able to offer in-room services and increasingly interactive and personalized contents, before, during and after the stay.
Always careful to meet the needs and expectations of a constantly evolving market such as that of Hospitality, LG Electronics boasts a complete offer of smart TV and professional solutions which guarantee interactive communication with the guest, centralized control and compliance with the GDPR.
Thanks to Pros: Centric Direct that the LG hotel TVs that integrate Hech Romeo become, in fact, real interactive tools, allowing the profiled configuration of the channels, a proposal of tailor-made contents and direct communication with their guests.
Unlike other similar solutions, Pro: Centric Direct integrated with Hech Romeo allows two-way communicationor the option for the guest to request some services directly from the TV, for example it is possible to book a table, view the menu and select dishes, book room service or even a beauty treatment.
The purpose and use of LG’s Hech Romeo
The purpose of the digital concierge is to make the guests’ stay experience more pleasant and comfortable: it can help them arrive at the hotel by providing them with a whole range of basic information, it can be useful for ordering room services, including catering or wellness, and is able to provide tourist information on the locality and surroundings.
Also, this system allows you to respect user privacy and GDPR compliance when using the different streaming services or connecting to the network via the TV. In fact, guests can access their private accounts and remain connected until the TV is turned off, when the system will automatically delete the credentials, eliminating any potential privacy and security problems.
Hech Romeo has a very intuitive interface which allows you to navigate between the various features. LG’s smart TVs act as a fundamental touchpoint with the customer who can navigate between the various services with the remote control. The advantage for the hotelier is not only that of being able to provide information and services digitally but also that of being able to update information in real time and from wherever he is.
“For hoteliers, today, having professional smart TVs is essential as these TVs, unlike consumer TVs, allow access to a whole series of features that are able, not only to make the difference in the choice of a structure compared to to another, but also to respect the privacy of guests in compliance with the GDPR regulations.
Thanks to our Hech Romeo web app, accommodation facilities have a real digital concierge, which acts as a tool for upselling, welcoming and assisting guests “,
he has declared Luca Urati, General Manager of Interface Globe.
“The hotel industry is transforming and digitalization is one of the factors driving this change. We at LG have always been attentive to responding to the modern needs of the hospitality market and that is why we constantly work to offer cutting-edge solutions that allow industry professionals to share content in an increasingly simple and innovative way.
The collaboration with Interface Globe is a further demonstration of LG’s willingness to support this sector with a complete offer of solutions designed to make the digitization process of this market simpler and more accessible “,
he has declared Francesco Cecere ID, National Business Development Manager Hospitality of LG Electronics Italia.
There are already several hotels in Italy that have chosen to focus on an increasingly smart offer and guarantee their guests unique stay experiences thanks to the solutions of LG and Interface Globe, such as Ariosto Social Club (Milan), the Fattoria estate. La Principina (Grossetto, Tuscany), Agriturismo La Fiorida (Mantello) and many others.
If you are attracted to science or technology, keep following us, so you don’t miss the latest news and news from all over the world!
#Hech #Romeo #digital #version #hotel #concierge