Through a credit card company, the low-cost airline has demanded refunds of up to 600 pounds, or about 700 euros, from customers who applied for Korona flights.
Irish low-cost airline Ryanair is accused in the UK of blocking passengers who have applied for rebates on their plane tickets due to a corona pandemic, says the British newspaper The Guardian.
Ryanair, through a credit card company, has demanded refunds of up to £ 600, or around € 700, from customers who have applied for rebates on Korona-time flights if they have wanted to board the company.
The company’s approach was revealed, among other things, to conduct consumer research Money Saving Expert site (MSE) report.
Ryanair continued to fly on several of its routes, although most of its customers were banned from traveling due to interest rate restrictions imposed by governments.
Relying on this, the airline refused to reimburse airline tickets due to restricted travel due to restrictions. Many customers sought compensation for their flights through credit card companies and also managed to get them.
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According to Ryanair, the company’s terms of use allow the procedure.
In its inquiry, MSE reached out to three those who had booked new flights from Ryanair, who had been told that they could fly the company’s planes again only if they returned the refunded money.
Two of them had been required to pay £ 400-630. For one of the airlines reached, the requirements were announced only a few hours after the departure of the flight.
In addition, MSE says it has become aware of several similar cases through its own forum and social media.
Ryanair has defended itself against the allegations by saying that it has always been an airline that does not offer a right of return if the flights it sells are flown according to the promised schedule.
According to Ryanair, the company’s terms of use allow the procedure.
In March, an MSE investigation revealed that some Ryanair staff had threatened to blacklist applicants for their flights. At the time, Ryanair denied the allegations.
“Ryanair flights scheduled are non-refundable. This is clearly stated in our terms and conditions, which the customer has accepted when making the booking, ”a spokesperson for Ryanair told The Guardian.
“The terms say we can refuse to carry you if you owe us a previous flight, payment has not been made, it has been refused or it has been recovered against our will.”
MSE has said it has reported the cases to the British Civil Aviation Authority.
Last week, the British Competition and Market Authority closed its investigation into whether Ryanair and British Airways had broken the law by refusing to pay refunds to their customers who canceled their flights due to travel restrictions.
The same authority has previously outlined that airlines should refund the money.
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