On the last day to migrate your Infonavit credit to Pesos, dozens of users expressed their annoyance because they could not carry out the online process due to failures on the institute’s website.
Claudia arrived at the offices located in Matamoros and Zaragoza at 5:00 yesterday to try to change her credit which he got 10 years ago.
After four hours of waiting, he was able to go to a module where they unlocked his account to carry out the online procedure.
But when going to a cybercafé the institute portal He marked an error and had to return to Infonavit.
“They told me to keep trying, that the portal it is saturated”, he related, “an adviser explained to me that he had until eight at night to make the change”.
Hours later, Claudia tried again to perform the online procedurebut the same message appeared and although he called the institute, they did not respond.
“All afternoon I was trying and I couldn’t do it, I lost a day of my job because of this and in the end I couldn’t do anything, I have to wait until February.”
Lucero was another of those affected. Since the beginning of the year she tried to make the online procedure, unsuccessfully.
“It did not give me the option to make the change and yesterday I went to the Infonavit to see if they could help me,” Lucero explained.
“To my surprise they did not help me, they told me that they were only resetting the password and that I had to insist until the influx of the page.
“There were older people with the same problem and they were told that they had to update because that’s how modernity is now, that they lean on their children or go to a cyber.”
The Shared Responsibility Program It was implemented in 2020 to migrate minimum wage credits to pesos, which implied an increase each year.
Infonavit announced on Tuesday that users who could not make their change of credit They will be able to do so in February on a date to be defined.
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