Facua has launched a website to advise those affected by DANA and has asked that victims be allowed to stop paying their loans for a year. The organization has launched a website to advise those affected about their rights. Likewise, through FACUA.org/sosdana, users can learn how to claim or how to act in relation to the damage they may have suffered to their homes, vehicles or personal property.
Through the website, questions are answered about how to request the compensation to which one is entitled in the case of insured property, how to claim it from the Insurance Compensation Consortium and the deadline for reporting damages, among other issues.
In addition, it also includes how they can proceed if they have contracted services – accommodation, transportation by plane or train, etc. -, the possibilities of reimbursement, compensation and other matters of interest, so that they have all the information available quickly. and simple.
In the coming days, in addition, the website will be updated with new information of interest to those affected.
Other measures for those affected
The association has addressed Pedro Sánchez and the Minister of Consumer Affairs, Pablo Bustinduy, to urge them to launch a series of measures to expand the rights of those affected because of the storm.
The organization considers that, during this suspension of payment of credits and loansmortgages included, the creditor should not be able to demand payment of the installment or any of the concepts that comprise it, no new interest of any type would be generated, neither ordinary nor late, and any early maturity clause could not be applied that includes the contract.
On the other hand, in the case of rental homes that are not habitable due to the effects of DANA, the association requests that tenants be allowed suspend the contract during the time that the works last to restore the home or abandon it, without penalty.
In this sense, the suspension must imply the cessation of the lease term and the obligation of rent payment. Furthermore, the association has stressed that landlords should be prohibited from raising the price of rent as a result of the recovery and cleaning works on the home so that it becomes habitable again.
Facua has also urged the Executive to suspend for three months the period for the exercise of the right of withdrawal from hiring of a service or the purchase of a product outside a physical establishment, usually fourteen days.
He payment for supplies It is another of the issues that FACUA has conveyed to the Government, urging it to allow those affected to suspend or cancel them without any penalty if the contract no longer has a reason to exist, for example, because the home will no longer be inhabited. If a postponement is requested, the resumption of supply should not entail any additional costs.
Regarding contracts of sale or other types of provision of services that cannot be assumed as a consequence of the DANA, users should be released from their compliance and again the businessman would have to pay them the amounts they had already paid. FACUA also requests that if it is a successive service, that is, with a periodic payment because it is provided over a period of time, postponement or cancellation should also be allowed without penalties.
The association has also requested that users who had transport tickets – plane, train, bus, etc. – to or from areas affected by DANA have the right to terminate the contract without any penalty, as well as a full refund of what they had paid, if the purpose for which the trip was contracted no longer makes sense due to the consequences of the storm.
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