His Excellency Major General Eng. Counselor Mohammed Saif Al Zaffin, Assistant Commander-in-Chief of Dubai Police for Operations Affairs at Dubai Police, praised the great role played by non-commissioned officers and personnel working in the management of the command and control center and patrols, in maintaining security in the areas of jurisdiction, which contributed to achieving an average time Responding to emergency situations in the third quarter of this year amounted to 1 minute and 55 seconds, while the target was 6 minutes, while the average response time to emergency cases in the third quarter of last year was 3 minutes and 37 seconds, and the target was 6 minutes.
This came during his presidency of the performance evaluation meeting of the General Department of Operations in the third quarter of this year, in the presence of Brigadier General Sheikh Mohammed Abdullah Rashid Al Mualla, Director of the General Department of Excellence and Entrepreneurship, Brigadier Nabil Abdullah Al Reda, and Colonel Muhammad Al Muhairi, Deputy Director of the Command and Control Center Department. Colonel Abdullah Jassim Muhammad, Director of the Institutional Development Office for the Operations Affairs Sector, Major Dr. Abdul Razzaq Abdul Rahim, Head of the Inspection Department, and a number of officers and a number of officers.
The meeting discussed the topics on the agenda, the implementation of recommendations and decisions during the evaluation meeting for the second quarter of this year, and the comparison between performance indicators between the third quarter of this year and the third quarter of last year.
Major General Al-Zafin was briefed on the statistics of the Command and Control Center Department, which showed that the center received 1,341,612 calls in the third quarter of this year, and 1,338,647 calls were answered within 10 seconds, which is equivalent to 99.8% of calls, while the center received 1,222,608 calls. A call was made in the third quarter of last year, and 1,214,049 calls were answered, equivalent to 99.2%.
Major General Al Zaffin was also briefed on the statistics of call center 901, which recorded in the third quarter of this year 166,837 calls, and 156,339 calls were answered within 20 seconds, equivalent to 94%, while the number of calls in the third quarter of last year was 162 thousand. And 606 calls were answered, and 148,474 calls were answered within 20 seconds, which is equivalent to 90% of the number of calls.
It is noteworthy that these meetings come to follow up the implementation of an integrated methodology for evaluating the results of public administrations on a quarterly basis, which gives an opportunity and the possibility to see the trends that define the goals of the departments, each according to its specialization, and the methods by which the results are evaluated compared to previous years, and contribute to the introduction of many development plans. To determine the extent of the success of those plans from the reality of those achieved goals.