The Dubai Government Excellence Programme, affiliated with the General Secretariat of the Executive Council of the Emirate of Dubai, announced the launch of the 2024 evaluation cycle, which begins on January 8 and continues until February 20, with the participation of 155 local and international evaluators and experts from 20 countries. 45% of them are Emirati, to evaluate the performance of 30 government agencies within 12 institutional categories and 12 categories for honors and variable categories.
The program keeps pace with the updated government excellence system approved by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, in February 2023, with innovative standards that include pioneering position, readiness for the future, and institutional agility, and is based on three axes: distinctive value, vision, and capabilities. Development.
The 2024 session of the Dubai Government Excellence Program is distinguished by the creation of new honorary categories, such as the “Best Entity in the Field of Future Readiness” category, the “Best Entity in the Field of Digital Empowerment” category, and the “Joint Government Initiative” category, in addition to a complete modernization of the electronic evaluation system according to the guide. Governance of central indicators.
Dubai is a global model for government excellence
Dr. Hazza Khalfan Al Nuaimi, General Coordinator of the Dubai Government Excellence Program, confirmed that the government excellence system in Dubai continues to establish a global model and qualitative standards in the field of administrative efficiency, innovation, development, institutional modernization, enhancing capabilities, enhancing skills, expanding scopes of learning, and sharing successful models, and it also continues to achieve record results. In the race for excellence that does not recognize a finish line, based on the thought and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, may God protect him, with His Highness’s affirmation that the highest purpose of government work is to serve the people, and thanks to continuous follow-up From His Highness the Crown Prince of Dubai, Chairman of the Executive Council, His Highness was keen to apply the highest standards of excellence in the government work system, and achieve first place for Dubai in various fields.
Dr. Al Nuaimi said: “Dubai Government Excellence 2024 is based on the updated excellence system adopted by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, in the year 2023 and focuses on societal impact, empowering competencies, and preparing for the future.”
The general coordinator of the program stressed that relying on the updated system in this 2024 evaluation cycle ensures that it includes essential concepts in distinguished government performance, foremost among which are the principles of institutional agility, strategic partnership between the government and private sectors, enhancing integrated proactive services, and relying on digital technologies to develop flexibility and achieve future readiness. .
Dr. Al Nuaimi pointed out that the nine main criteria of the program include a comprehensive evaluation process that focuses on the efficiency of leadership teams, the effectiveness of directing government institutions, the quality of government initiatives and projects, ensuring the values of flexibility and proactiveness, anticipating challenges and turning them into opportunities, modernizing and innovating government services, and providing the components of digital government. And achieving added value to make customers happy.
Leadership position
The institutional evaluation mechanism focuses on administrative agility and enhancing Dubai’s leadership position, while all evaluators in this session are committed to personally attending the evaluation processes, with the implementation of an updated distribution system for evaluation teams that is compatible with the updated system, including a specialized team to evaluate financial management standards and others.
The Dubai Government Excellence Program provided specialized and intensive training courses for evaluators on the updated government excellence system, entitled “Dubai Government Excellence System Evaluator,” to enable them to fully prepare for the evaluation in a comprehensive, fair, and transparent manner with the highest levels of professionalism and professionalism.
Updated system
The axes of the updated system of government excellence in Dubai include three basic axes: the vision axis, which includes development management and entrepreneurial orientation, and the distinctive value axis, which covers integrated government services, societal value, main government tasks, human capital and Emiratisation, and resource management, in addition to the axis. Development enablers that include innovation, digital empowerment, data management and organizational learning.
12 institutional categories
Dubai's government excellence system includes 12 institutional categories: Three of them are new: the best entity in the field of digital empowerment, the entity most prepared for the future, the best joint government initiative, added to the Elite Award, the leading government entity, the best entity in achieving the Dubai Plan, the best entity in the field of providing integrated services, and the best entity in the field of leadership. Human capital, the best entity in the field of efficiency and governance, the best entity in the field of innovation and institutional learning, the best entity in the field of Emiratisation, and the best entity friendly to people of determination.
The number of nominations for the Dubai Government Excellence Awards for the 2024 session exceeded the threshold of 350 nominations from various government agencies, at the individual and institutional levels.
Medals of excellence
The Dubai Government Excellence System awards eight medals for excellence: the Dubai Medal for Assistant General Manager/CEO, the Dubai Medal for Customer Happiness Employees, the Dubai Medal for the Young Employee, the Dubai Medal for the Supervisory Employee, the Dubai Medal for the Innovative Employee, the Dubai Medal for the Specialized Employee, the Dubai Medal for the Administrative Employee, The Dubai Field Officer Medal, in addition to the Special Honor category for Unknown Soldiers.
At the evaluation level for awarding medals, the program’s updated mechanism in this session focuses on field visits without personal tests. The medals and variable categories in the government excellence system are evaluated by a 100% Emirati evaluation team. The honors include the best entity in the field of Emiratisation, the friendliest entity for people of determination, the best joint government initiative, in addition to the financial management standard.
Capabilities and results
The mechanism in the updated system evaluates government agencies at the basic level by calculating 30% of the points to evaluate capabilities and 70% to evaluate the results achieved, while 100% is evaluated for the results achieved at both the excellence level and the elite level.
The capabilities axis includes effectiveness at 40%, agility at 40%, and education and development at 20%. The results axis includes comprehensiveness and usability at 50%, achieving results and impact at 20%, growth in results and confidence in the sustainability of their excellence at 20%, and competitiveness and leadership at 10%. In the current evaluation processes, the axes of the Elite 2020 model for government excellence will be maintained due to their importance, with a greater focus on the results achieved.
continuity
The 2024 edition of the Dubai Government Excellence Program culminates a long journey that has exceeded a quarter of a century in evaluating and honoring outstanding government performance that enhances qualitative societal impact, establishes flexibility, proactiveness, positivity, and efficiency in government work, and devotes various elements of preparing for the future, so that Dubai and its government entities continually maintain their global leadership in various indicators. International competitiveness
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