Dubai Electricity and Water Authority (DEWA) has received more than 50,000 calls since the start of the exceptional weather situation that occurred in the United Arab Emirates.
The authority confirmed to the Emirates News Agency, WAM, that the vast majority of those calls had been dealt with, and that work was underway to resolve the remaining few cases.
Dubai Electricity and Water Authority called on customers and community members to take the necessary precautions and measures to avoid any internal malfunctions or outages and to ensure the safety and continuity of electrical energy supplies in a stable and safe manner, especially during periods of rain.
She stressed the need to employ the services of a qualified electrician to carry out regular maintenance work, and to permanently ensure that all external electrical connections to the house, electrical panels, and the meter box are water-resistant and well insulated.
His Excellency Saeed Mohammed Al Tayer, Managing Director and CEO of the Dubai Electricity and Water Authority, said in a statement to “WAM” that the Authority is proceeding in accordance with the directives of the wise leadership, which places the safety and security of citizens and residents at the top of the UAE government’s priorities.
He stated that the Authority has become a model to be emulated worldwide in the efficiency and reliability of energy and water, and that its efforts are integrated with all work teams in local and federal government agencies to contain the effects of the unprecedented weather depression, indicating that the Authority’s network is stable and focused on ensuring the continuity and efficiency of energy and water supplies in accordance with The best international practices and the highest standards of reliability and quality.
He said: “The vast majority of the reported cases, which numbered more than 50,000 calls, have been dealt with,” stressing that work is in full swing to complete the few remaining cases.
Al Tayer added: “We also have smart application initiatives to speed up service delivery and speed of response through immediate restoration of power, as well as smart consumption and its rationalization through smart meters, in a way that achieves happiness and quality of life for citizens and residents.”
He continued: “Even cases that fall outside the scope of the Authority's work are dealt with immediately with those concerned, while maintaining the security and safety of individuals, which is considered a top priority for us, while taking common and applicable public safety procedures and precautions in this regard.”
He explained that the Authority's mobile work teams are equipped with the necessary equipment to deal with such cases, such as electrical generators to provide electricity in cases of outages, stressing that these teams were and are still fully prepared to take the necessary measures. The Authority calls on customers to close the electrical panels tightly, and replace the electricity meter glass in the If it is broken, close all openings in the electrical pipelines on the roof of the building, inspect the electrical discharge cables, and provide through the “Dewa Store” on its smart application the names of technical service providers with whom customers can contact in the event of internal malfunctions in the building.
The Authority also invites customers to review the instructions and advice it provides through its website and its official pages on social media, to learn about the most important steps, precautions and necessary procedures during the rainy season.
The Authority allocates the emergency number 991 for any urgent technical reports, and instructions and advice on ensuring safety and continuity of electricity supply during the rainy season can be found through the link: https://www.dewa.gov.ae/rain.
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