Users using the restaurant or food serviceon many occasions the providers of these services request a tip as a reward for providing the products, however, many people question whether this charge is valid.
This incentive is an amount of money that is given as a reward for a service, in the case of the restaurant sector it is customary to provide the equivalent to 10% of the total bill, but a follow-up question is can they force you to pay it?
Given these doubts, the Federal Consumer Protection Office (Profeco), explains what are the situations where this charge applies and people have to pay for this service.
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It is very likely that when you go to a restaurant, you will find an extra charge on your bill. consumption equivalent to the tipwhich is not negotiable, but is charged on a mandatory basis, that is, it is part of the total sum and cannot be rejected.
In case that is your situation, you should know that the Profeco indicates that this type of actions that are carried out without the consent of the diner, are one of the main grounds for complaints against eating establishmentsmore recurrently in seasons of high consumption.
Profeco says that tips are not mandatory
Although this payment is usually out of habit or education, the tip given in restaurants is intended to pay for the quality of service provided by waiters. However, the problem is that on many occasions after having had bad experience and servicethe establishment requires payment of amount.
The Attorney General’s Office shared a statement, in which it pointed out that consumer advocates have created actions to monitor businesses and check that prices that are advertised are not altered without justification, which increases the total cost previously announced.
Through the Profeco Verification and Surveillance Programthe restaurants are kept under observation in order to monitor abuses against clients and follow up on complaints provided by service providers.
At this point, it is important to highlight that the Attorney General’s Office pointed out that the eternal debate on tips and reported that this is a voluntary gratuity, so it will depend on the consumer whether or not to deliver this payment, and forcing the consumer to leave it, the site may be entitled to a complaint to the agency.
It must also be said that not only can they not force you to leave a tip, Profeco was clear in pointing out that restaurants must include taxes and fees in prices, deliver proof of purchase at the time of consumption and offer the service without discrimination.
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Likewise, in the event that you are the victim of any practice of this type in a restaurant, Profeco leaves some complaint channels so that you can file your complaint with the agency. [email protected]where they must include provider’s name and address, add the street, number, neighborhood, mayor’s office, municipality, state and zip codein order to present your complaint.
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