A parcel recipient only finds out after a good three weeks that the delivery has not worked. Your complaint was followed by a response from DHL.
Munich – It is very common for parcel couriers not to meet someone in person. Then they usually throw a note in the mailbox with a note on where they left the package. Often with the neighbors, sometimes in the garbage house, but sometimes the deliverer took it away again. A A DHL messenger chose a very special “secure storage location”..
DHL customers only receive a package notification after 23 days
Then you usually have to pick it up at a post office or a parcel shop. This is usually possible from the next working day. Where and when is then usually on the notification card. Established practice. So far so good. It’s only stupid if an announced package doesn’t come, a notification causes a lot of confusion or it doesn’t exist in the first place.
This is exactly what happened to a DHL customer. She shared her story on Twitter. Accordingly, she did not know where her package was for more than three weeks. “Dear DHL Paket, I know that your employees have a lot to do, but if I get a letter today that the postman couldn’t find me on June 13th, forgot to put in a note and I picked up my package at the branch it’s pretty late,” she wrote on July 6.
DHL responds to customer complaint: “Unfortunately, we can’t undo it”
“Particularly annoying” was that she was in the same branch a few days later and could have taken the package with her, the DHL customer noted in another tweet. The frustration is perfected by the fact that she even allowed DHL to send delivery messages online, but this doesn’t work.
DHL Paket responded to the tweet and apologized for the trouble. The mistake “unfortunately cannot be undone,” the company wrote. If the customer wants it, the situation can be dealt with internally. That’s exactly what she did now. Also had another package recipient Trouble with a delivery. However, DHL was quick to criticize them. (mt)
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