(Al-Ittihad) Abu Dhabi’s unified government services system “Tamm” revealed the launch of the new “TAMM OS development tools”, which aim to enhance the efficiency and quality of government services provided in the Emirate of Abu Dhabi in cooperation with various government agencies in the Emirate of Abu Dhabi. This came on the sidelines of its participation in GITEX Technology Week 2021, under the umbrella of the Abu Dhabi Government Pavilion, which includes 31 government and academic entities, and will continue until October 21 at the Dubai World Trade Center.
The launch was attended by Major General Maktoum Ali Al Sharifi, Director General of Abu Dhabi Police, Engineer Mohammed bin Jarsh Al Falasi, Undersecretary of the Department of Energy in Abu Dhabi, Engineer Hamad Ali Al Dhaheri, Undersecretary of the Department of Community Development, Fahad Salem Al Kiyumi, Undersecretary of the Department of Governmental Support, and Dr. Hilal Humaid Al Kaabi, Secretary-General of the Abu Dhabi Council for Quality and Conformity, Ghanem Mubarak Al Hajri, Director General of the General Organization for the Zoo and Aquarium in Al Ain, and Dr. Mohamed Abdel Hamid Al Askar, Director General of the Abu Dhabi Digital Authority, in addition to representatives of government agencies participating in the project.
4 government agencies
The first pilot phase included 4 government agencies, including the General Command of Abu Dhabi Police, the Department of Municipalities and Transport, the Department of Economic Development – Abu Dhabi, and the Department of Culture and Tourism, which participated in testing development tools with the aim of enhancing the level of their digital services and achieving the highest levels of customer satisfaction. The “Tamm” system is currently working to include all government agencies in Abu Dhabi, to take advantage of the characteristics and advantages provided by innovative digital tools in order to develop and improve government services in an innovative and smooth manner according to unified standards, which will positively reflect on the unification of the customers’ experience within the “Tamm” platform. “.
The latest technologies and digital solutions
Aisha Al Marzouqi, Executive Director of the Government Services Sector at the Abu Dhabi Digital Authority, said: “The “Tamm” system continues to cooperate closely with all government agencies in Abu Dhabi to harness the latest technologies and digital solutions to provide smooth service journeys and experiences for customers and provide all residents in the Emirate of Abu Dhabi with digital government services with high quality. High quality and efficiency through an integrated and secure digital platform, and we are confident in what the “Tamm Platform Development Tools” will provide, as it will contribute to unifying the experience of customers with various digital services, and help achieve integration and operational cooperation between various parties to benefit from common services, which contributes to reducing and reducing Expenditures related to the development of government services and websites through comprehensive analysis of data, speed in completing transactions and access to seamless digital services and solutions.
Customers’ requirements and needs
By providing new development tools, the “Tamm” system looks forward to supporting various government agencies in the emirate and enabling them to develop their services in line with the standards set by the system, which are in line with the requirements and needs of customers, and save them time and effort, by providing quick and easy services. Smooth, lower cost and high efficiency. A committee was formed to develop the “Tamm” tools platform, headed by Mohamed Al Nuaimi, Executive Director of the Corporate Services Sector at the Abu Dhabi Agriculture and Food Safety Authority, and its membership consists of representatives from 4 government agencies. The committee’s work revolves around the adoption of the development system (workbench) in the development of services and trips, and its adoption as a main development tool for all government agencies.
Employing the available resources
Mohammed Al Nuaimi, Executive Director of the Corporate Services Sector at the Abu Dhabi Agriculture and Food Safety Authority, said: “The Tamm platform development tools aim to enable service developers and designers in various government agencies to improve the level of their services using the advanced programming system of Tamm, which depends on Ready-to-use tools, the use of available resources, full control over the platform, and the adoption of the unified design language in order to improve the services provided through the “Tamm” application, in addition to providing continuous and continuous support by a specialized team. Innovative tools
Brigadier Tariq Matar Al-Hassani, Deputy Director of the Information and Communications Systems Center at the Abu Dhabi Police General Headquarters, said: “The Tamm platform development tools contributed to providing the required support to us in developing our digital services provided to all members of society, through the first pilot phase, which helped us facilitate the lives of users and beneficiaries. Among our services according to innovative tools, including the unified and seamless design of the request to apply for a car license renewal service, in addition to making the necessary improvements to the service of issuing “To Whom It May Concern” certificate, which states that the inmate is in the penal and correctional institution or the termination of his sentence, and we look forward to further cooperation with A system built to achieve the required benefit from digital technology in order to provide the finest and most secure services.
The real beneficiary
For his part, Ibrahim Abdullatif Al-Mousa, Executive Director of the Support Services Sector at the Department of Economic Development, praised the effectiveness of the pilot phase of using the Tamm platform development tools, which resulted in the development of the “true beneficiary” service, which obliges companies to create a special register for the real beneficiary and include data in the authorities’ licensing systems After the success of this stage, we seek to continue employing the modern technology available through new development tools in creating digital models of economic services and improving and simplifying procedures to meet the requirements of the business community in the Emirate of Abu Dhabi and save time and money for investors and businessmen.
Dr. Omar Mubarak Al Shaiba, Acting Executive Director of the Information Technology Affairs Sector at the Department of Municipalities and Transport, said: “In the pilot phase, we succeeded in employing the capabilities of the “Tamm Platform Development Tools” to improve a new digital “warehouse licensing” service to extract a license for a new warehouse and obtain the initial approval. On choosing the site and construction drawings through the “Tamm” system, we are also working on continuing to benefit from the new development tools, regarding making modifications and improvements to the “Request for New Estate Allocation” services. We are confident that this integration and operational cooperation will achieve efficiency in the digital services that we provide. The department offers it to the community of the Emirate of Abu Dhabi.
Saeed Al-Fazari, Executive Director of the Support Services Sector at the Department of Culture and Tourism, said: “During the first experimental phase, we worked on taking advantage of the appropriate and easy digital and technological “Tamm platform development tools” to design and develop government services required for the public, as we were able to achieve the objectives of the “location finder” service. We are confident that the next phase of joint cooperation and fruitful results will be achieved by harnessing the technologies provided by the Tamm system in the development, training and further improvements required according to the highest standards.”
The “Tamm” system will organize introductory workshops for government agencies with the aim of informing them of the guide to using innovative development tools, and listening to their opinions and suggestions aimed at facilitating and simplifying operating procedures to obtain the best results that contribute to facilitating the customers’ journey to access services in a quick and easy way through the platform. It was completed”. It is noteworthy that the tools for developing the “Tamm” platform provide a set of important and effective features that contribute to raising the standards of government services for all entities affiliated with the Abu Dhabi government, including helping to launch their digital government services through the “Tamm” platform easily and smoothly, and providing development components ready for direct use, The digital payment platform includes, maps and chatbots, calendar, and other components available for use by all government agencies, as well as helping to enhance cooperation between the various stakeholders to integrate all services provided by government agencies in Abu Dhabi within a comprehensive and unified platform.