Customer service|According to the board, especially in the service sector, employees who speak other than Finnish can even receive openly hostile treatment these days.
Finland according to the Finnish language board, Finns’ language attitudes have hardened. Especially in the service sector, employees who speak a language other than Finnish may receive openly hostile or otherwise attitudinal treatment.
Strict requirements have been set for Finnish language skills, and the use of different languages is not seen as valuable, the board says in its publication on Monday in taking a stand.
According to the board, hardened language attitudes are often related to the “in the country as in the country” thinking that emphasizes the Finnish language.
In taking a stand the board reminds that language learning is helped by encouragement and support from the language community.
A language learner needs decent practice opportunities, which can only be offered by those who already know the Finnish language. Learning is not facilitated by rude or exclusionary behavior.
The statement reminds that the “linguistic reality” in Finland today is multilingual. According to Statistics Finland, more than 160 native languages are spoken in Finland.
The board emphasizes that the availability of Finnish-language service is the responsibility of service providers, not individual employees.
Blame is only apt to deepen the division of society, the statement states.
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