A little over a year ago, and as part of its process of digitalization and expansion of customer services, Grupo Huertas launched the innovative ‘Citactiva’ system in its workshops, allowing users to book an appointment at any time for the review or repair of your vehicle.
Due to its speed and comfort, thousands of Grupo Huertas users have opted for this system, which enables the client to choose the date and time of the visit, as well as the concession workshop that best suits them and even the advisor who they want me to serve them.
Personalized attention 365 days a year
The possibility of reserving an appointment online 24 hours a day, 365 days a year, are the main advantages of this service, which facilitates communication and closeness with clients.
Specifically, after contacting Grupo Huertas via the Web, the user receives an automatic confirmation email, who does not have to do anything else until his visit. The next step will be to go with your vehicle to the chosen workshop and at the selected time, where you will receive personalized attention from the chosen after-sales technician.
The ‘Citactiva’ service is accessible through the websites, and from any device, on each of the websites of the Grupo Huertas dealers.
Specifically, Mercedes-Benz, Seat, Volkswagen, Audi, Jeep, Alfa Romeo, Abarth, Fiat, Hyundai, Toyota and Lexus are the brands belonging to Grupo Huertas that offer the ‘Citactiva’ service, through its different dealers and after sales services.
Next launch of a mobile ‘app’
In addition, Grupo Huertas continues to advance in its omnichannel strategy, with the forthcoming launch of a new application that will make available to customers, among other services, consultation of the history of interventions on their vehicle, maintaining direct contact with the workshop services advisor to know the status of car repair or to resolve any questions they have, offering the customer the best experience and thus facilitating new communication alternatives.
Access the ‘Appointment’ section on each of these websites
Dimovil, Mercedes-Benz and Smart
Fiat, Jeep, Alfa Romeo and Abarth Motor
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