Abu Dhabi (WAM) – completed General Administration of Customs, Abu Dhabi The process and processes re-engineering project that would provide an integrated and sustainable operational system for customs operations through a sound, knowledge-based and digitization-based development and documentation methodology
The completion of the project of re-engineering procedures and operations comes in line with the strategic pillars of the five-year plan (2019-2023), with the aim of providing distinct and innovative customs services that keep pace with the development of global trade, in order to enhance security and facilitate the passage of goods through the customs ports of the emirate.
The process and operations re-engineering project aims to transform the General Administration of Customs in Abu Dhabi into an environment with a distinct framework and a sustainable operating model in line with the latest global frameworks in the application of customs operations by linking operations and elements of institutional work, including services, technologies, departments and strategic goals to reach an integrated operating model of Upper levels and even detailed operations.
Rashid Lahej Al Mansoori, Director General of the General Administration of Abu Dhabi Customs, said that the process re-engineering project provides a distinct framework for the sustainable and practical procedures of Abu Dhabi Customs that depends on efficiency through a distinguished operating model that takes into account best practices and international standards in order to achieve rationalization of financial expenditures, raise production efficiency, and reduce time and effort.
He added that the General Administration of Abu Dhabi Customs has relied on excellence in institutional and customs procedures as one of the most important strategic pillars of the five-year plan 2019-2023 by working on developing an integrated system of internal institutional procedures and customs operations in accordance with the best practices and local and global policies, which allows providing excellent services using the best digital platforms. And smart systems.
Al-Mansoori pointed out that the project contributes to converting all customs procedures from documented and paper-based processes in the traditional way to the concept of documented operations through an electronic system with fewer and best steps without complication in addition to managing and controlling the processes and work procedures and creating an electronic environment for creativity and continuous improvement and motivating all employees to submit suggestions from Through the ARIS electronic system, in order to simplify and facilitate institutional procedures and apply methodologies for institutional excellence.
The project of re-engineering procedures and processes was adopted on two main axes, the first axis represented in the «framework of operations and institutional excellence and the operational model» with the aim of providing a management system for designing and analyzing operations that supports documentation, analysis and design in a way that reflects the complete operational vision of all the elements of institutional work in addition to the second axis, which is « Digital Operating Model », which aims to provide an integrated programming platform that allows interconnection with internal systems, design and programming of systems in a flexible manner, and contains a control system using flexible measurement interfaces.
The project aims to achieve 8 strategic results, which are “building the operations management system, defining the operational framework, documentation, analyzing operations, designing processes, in addition to designing systems, programming systems and operating systems, controlling and controlling operation” in order to achieve institutional excellence according to a digital operating model that provides an effective and automated work system.
The project also contributes to the sustainability of customs operations according to a pioneering system that provides a “flexible system that allows modification of processes, automated processes, a global operational framework, a sustainable development methodology, an innovative, clear and applicable operational structure, reducing operational costs, achieving the requirements of excellence” capabilities “and an integrated control and governance system.”
Abu Dhabi Customs continues its efforts by working with its strategic partners to ensure the security and protection of society and its economic prosperity and to facilitate legitimate trade through all customs outlets in the Emirate of Abu Dhabi in accordance with the existing laws and legislation.
The digital transformation has also contributed to enabling the General Administration of Customs of Abu Dhabi to be a work environment with a distinct framework and a sustainable operating model that saves time, effort and cost for strategic partners and dealers.