Microsoft has started testing a new chatbot powered by artificial intelligence (AI) on the Xbox platform. The resource is designed to “help players more efficiently resolve technical support issues.” The tool has been named as ‘Virtual Support Agent’.
The company points out that the bot may process the information hosted on Xbox Support, an official customer service page that allows you to check the status of consoles, subscription services, applications and video games. The assistant has been launched in beta phase. It is available starting today for members of the Xbox Insiders program in the United States. At this time, we only accept applications in English.
How does the new one work? chatbot from Xbox?
Those interested can access the service from the “Contact us” section on the site web from Xbox. They will need to enter their Xbox Insider access credentials. A button will be enabled with the legend “Ask a question”. By selecting it, users will be able to begin submitting questions via text and voice messages. The digital advisor will be displayed on the screen as an animated avatar, whose appearance can be customized. The preview offers two alternatives in this regard.
The Microsoft team indicates that if the automatic assistant cannot solve the problem, players will have the alternative of requesting the attention of a human collaborator. He adds that “as you interact with the Virtual Support Agent you can rate the performance of the system through the ‘Like’ and ‘Dislike’ buttons, which accompany each of the responses.” Users have the possibility of sending more detailed observations from the “Send comments” section, located at the bottom of the portal.
The launch of the new chatbot It is part of a strategy with which Microsoft seeks to integrate AI into all its business units. Xbox has been more cautious in approaching this technology unlike other divisions of the company. big tech. Their proposals have so far focused on creating advanced solutions for developers. Last year it announced a partnership with the company Inworld AI to model a “suite “AI design” that offers what is necessary to produce characters, detailed scripts, dialogue menus, mission sequences and other functions for the creation of video games.
Xbox’s approach has begun to shift with the launch of its ‘Virtual Support Agent’. The firm is increasing its portfolio of AI-based resources aimed at directly addressing the needs of customers. gamers. Sony has taken a similar route. In September it presented ‘PlayStation Spectral Super Resolution’. It is a tool powered by an intelligent algorithm that improves the playback speed of frames in a title without affecting the performance and quality of the illustrations. This gives users greater control over the gaming experience.
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