The company that since this month has been in charge of the non-urgent medical transportation service in Cantabria, Diavida, received 44 claims for incidents in the first 15 days as the successful bidder.. That is why the Cantabrian Health Service (SCS)as stated in the contract documents, opened a file that “exceeds 100,000 euros in penalties”and in which The company still has a few days to present allegations.
This has been indicated by the Health Minister, César Pascualwho has highlighted that, despite that beginning with a “worrying number” of complaintsas of the first fortnight, the scheduled transportation service “has improved significantly.” In fact, since last week “The claims are already in lower numbers than those of the previous company”he clarified in the plenary session of Parliament this Monday, when asked about the matter by the Socialist Group after complaints that have come to light from patients who have had to wait hours for their ambulance.
The head of Health has acknowledged that in the first days of the transfer of the service – which until the arrival of Diavida lent Ambuibérica–, there were delays in ambulances, difficulties in integrating the necessary computer programs and “lack of coordination” of personnel. As explained, the entity has subrogated all the workers that the outgoing company handed over to it, 140; and has 54 vehicles, of which 49 are new, while the remaining five are being “bodyworked”, although it has up to 120 days for delivery. Pascual has pointed out that The priority for the SCS was “to solve users’ problems, not so much to impose sanctions”and that is why the first thing that was attempted with the company was to tackle the computer problems.
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