A few days ago it was revealed that an error in Word was present for players, which caused their files to be deleted during the saving process, which is why Microsoft He made his warnings and suggestions to them, but without providing any type of solution. However, it hasn’t taken long for the programmers’ hands to work to get going, and apparently there is good news for those who use this famous text tool that is renewed over time.
This issue affected version 2409 of the desktop client and occurred with DOCX and RTF format documents when the extensions were in uppercase (.DOCX and .RTF) or if the file name included the “#” symbol. The error did not appear when using the Save button, but when modifying the changes from the warning message when closing the program.
The situation generated numerous complaints from users who saw their documents disappear. Microsoft quickly worked on a fix, which is now available for all computers running version 2409. The company also recommended closing and restarting all Windows applications. office in case the problem persists, thus ensuring the normalization of the saving process in the program.
A positive point is that, although the files disappeared from the desktop or folders, they were not permanently deleted. Documents could be easily recovered from the Recycle Bin, which brought relief to many users. However, the failure caused significant scares, especially for those who depend on the text editor daily for their work.
This has not been the only recent problem in the suite of Microsoft Office. In August, errors were reported that caused unexpected closures also in OneNote and Outlookaffecting simple tasks such as writing or spell checking. Although these problems have been resolved, their frequency has generated concern among users.
Via: Support Microsoft
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