Banks|Tuuli Kahma was unable to log in to the healthcare service due to the malfunction, Anna Palonen could not see her account transactions. According to Nordea, the disturbances are related to denial of service attacks and the updates made because of them.
The summary is made by artificial intelligence and checked by a human.
There have been frequent disruptions in Nordea’s services, which frustrate customers.
On Tuesday, the most recent disruption affected, for example, identification to third-party services and card payments.
Tuesday’s disturbance caused Tuuli Kahma problems with identification.
For Anna Palonen, the frequent disturbances cause concern and uncertainty about using banking services.
According to Nordea, the disruptions are mainly due to denial of service attacks, because of which the systems have had to be strengthened.
Multi Nordea’s customer is tired of frequent disruptions in the bank’s services.
Some Nordea services were available again on Tuesday interferencewhich affected, among other things, identification to third-party services and card payments. There have also been disruptions in Nordea’s services earlier in October and several times in September.
One of the bored is from Espoo Wind Kahma. He noticed the problem on Tuesday, when he tried to transfer his time related to healthcare, and the identification to the service with bank credentials was not successful.
“It burned the shingles,” says Kahma.
Kahma does not have a mobile certificate that can be used to log in to electronic transaction services without bank credentials. That’s why the problem of identification is “dramatic” for him, Kahma describes.
“We should probably implement a mobile certificate, because Nordea’s operations can no longer be trusted.”
Also from Helsinki Anna Palonen is frustrated by the constant interruptions. On Tuesday, Palonen was unable to view his account transactions.
Palosen has a mobile certificate in use, so he does not need to use bank credentials to identify himself to other services. However, he uses banking services every day.
He would understand the momentary outages every now and then. However, the disturbances have been so long and they have occurred so often that it causes many kinds of worries for Palonen.
“I have to worry about whether the cards will work, whether I will be able to access a bank account, whether I will be able to pay the bill and whether I will be able to visit to see if the loan repayment has gone,” he lists.
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“If I had the chance now, I would have already changed banks.”
Nordic according to Tuesday’s disruption was caused by a technical update, which caused unforeseen problems. Iltalehti according to the update was related to denial of service attacks against Nordea in the past.
Palonen wonders how it is possible that a system that is critical to society has so many disruptions during updates.
He says that he is only considered a Nordea customer for a mortgage anymore.
“If I had the chance now, I would have already changed banks.”
Also Nordea’s communication in disruption situations receives criticism from customers.
“It’s absolutely bad,” Palonen says.
On Tuesday, Palonen had to search for information about the disturbance. He would like the information to be prominently displayed, for example, on Nordea’s homepage, and for customers to be sent a text message about it.
“I feel that too much communication is better than too little communication.”
Tuuli Kahma also thinks that Nordea is burying the information about the disruption in such a way that it is difficult to find it.
“It feels really strange,” says Kahma.
NORDEAN head of personal customer business Jani Eloranta comment on the matter to HS by e-mail. According to him, the reason behind the frequent disruptions are denial-of-service attacks, because of which the systems have had to be updated.
“Partly due to the strengthening of our defense systems and partly due to other reasons, our services have unfortunately experienced intermittent malfunctions.”
According to Eloranta, it is understandable that customers who have encountered problems get frustrated. Nordea informs about unexpected disruptions primarily in the service affected by the disruption, says Eloranta.
“Today, when that channel was temporarily unavailable, we informed our customers on our website and social media.”
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