Reader’s opinion|There is a big difference in the behavior of bus drivers in Helsinki and Tampere.
in Helsinki as a resident of Tampere, I have noticed that customer service on HSL buses often remains just a dream (HS 12.9., 19.9.). The driver doesn’t say hello and doesn’t seem to be interested in who gets on – eye contact is avoided as if it were the worst possible risk of infection. Sometimes I would like to thank you that I even got on board.
In Tampere, on the other hand, stepping into the buses is like stepping into a warm encounter. The driver smiles, says hello and makes eye contact, and these small gestures make a big difference. Even if the bus is late, the driver’s attitude saves the day. It has been a pleasure to experience it for more than 30 years, and always as happily.
Antti Halme
entrepreneur, Helsinki
The reader’s opinions are speeches written by HS readers, selected and edited by the HS editorial staff. You can leave an opinion piece or familiarize yourself with the principles of the pieces at www.hs.fi/kiryotamielipidekeisuis/.
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