The developer behind new gacha adventure Wuthering Waves has apologized for the number of bugs and lag issues at launch.
The game launched worldwide yesterday (UK time) but has already seen multiple hotfixes, the latest of which forced an uninstall and reinstall of the game, Eurogamer can confirm.
An English post on X from Chinese developer Kuro Games has acknowledged the situation and promised players compensation of ten Lustrous Tides – essentially gacha pulls for new characters and weapons. Further, to BiliBili post in Chinese includes a fully apology.
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“We have identified some issues that have impacted your gaming experience and are now actively working on solutions,” wrote the developer. “We are committed to constant self-reflection and improvement, with your satisfaction as our top priority. We are incredibly grateful for your understanding and patience during our recent technical issues.”
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Further, to news post on the game’s website details a list of known issues. That includes a login timeout issue that’s supposedly been fixed, issues of age authentication in certain areas, and needing to repeatedly log in when the game client is relaunched on PC.
The post also acknowledges localization quality and performance issues. “We have received feedback regarding the localization quality of the game,” it reads. “Ensuring high-quality localization has always been a priority for us, and we are fully committed to improving it. Currently, our team is endeavoring to continuously rectify and optimize the localized texts to provide an enjoyable experience for Rovers everywhere. Fixes to some of the known issues with the current localized texts will be included in the patches to be released soon.”
It continues: “Please rest assured that we are dedicated to providing the best possible experience for our players, and we take performance concerns seriously. In future updates, we will continue to optimize the game’s performance to improve your gaming experience.”
In the meantime, fans have been sharing posts on the game’s subreddit to show the current state of the game, including the below lag issues.
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For the unaware, Wuthering Waves is a new free-to-play open world action-RPG with gacha. It’s set in a futuristic post-apocalypse and features real-time action combat, as well as voice talent from Final Fantasy, Baldur’s Gate 3 and more.
If you’re getting started, check out our guide to Wuthering Waves Banners to pull for characters and weapons.
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