The Ministry of Human Resources and Emiratisation stated that it is responsible for examining and studying complaints submitted between the employer and a recruitment office, the employer and the assistant worker, and the assistant worker and the recruitment office.
If settlement between the two parties to the dispute is not possible, the Ministry shall refer the dispute to the competent court within two weeks from the date of submitting the complaint in accordance with the procedures stipulated in the executive regulations of the decree-law regarding domestic service workers and the decisions issued by the Ministry. The referral shall be accompanied by a memorandum that includes a summary of the dispute, the arguments of both parties, and the Ministry’s recommendation.
The Ministry shall decide with a final decision on the dispute submitted to it if it is not possible to settle between the two parties to the dispute, in the event that the value of the claim that is the subject of the dispute does not exceed 50 thousand dirhams, or in the event that the dispute is related to the failure of any of its parties (the dispute) to comply with the previous amicable settlement decision. It is issued on its merits, regardless of the value of the claim.
Regarding the mechanism that must be followed in the event of a dispute between the two parties to the labor relationship, he must file a labor complaint by calling the toll-free number 80084 – the Labor Consultation and Claims Center.
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