The Assistant Commander-in-Chief of Dubai Police for Operations Affairs, Major General Engineer Muhammad Saif Al Zaffin, stated that the role played by officers, non-commissioned officers and personnel working in the management of the command and control center and patrols, contributed to achieving the average response time for emergency situations in the third quarter of this year, which amounted to one minute and 55 seconds. The target was six minutes, while the average response time for emergency situations, in the third quarter of last year, was three minutes and 37 seconds.
This came while he chaired the performance evaluation meeting of the General Administration of Operations in the third quarter of this year.
Al-Zafin reviewed the statistics of the Command and Control Center Department, which showed that the center received 1,341,612 calls in the third quarter, and 1,338,647 calls were answered, equivalent to 99.8% within 10 seconds, while the center received 1,222,608 calls in the quarter. On the third of last year, 1,214,049 calls were answered, equivalent to 99.2%.
He also reviewed the statistics of the call center (901), which recorded in the third quarter 166,837 calls, and 156,339 calls were answered within 20 seconds, or 94%, while it received 162,606 calls during the same period last year. And 148,474 calls were answered within 20 seconds, or 90%.